Live support hours: M-F 8:00 AM - 9:00 PM EST
After hours, please feel free to leave us a message or look through our FAQ.
Getting Started
- ★ How do I reset my password?
- ★ Learn more about our materials
- ★ Design Guides & Online Resources
- ★ How do I get a quote?
- Prototypes or Production
- I need to reverse engineer a legacy part
General Manufacturing
- Manufacturing Standards
- Do you have any quality certifications such as AS9100 and ISO 9001?
- Standard Threads (Internal/External)
- Press-Fit Inserts
- Can Xometry manufacture firearms?
- Rubber-Like Materials
Quotes & Pricing
- ★ How do I specify tolerances and other features?
- Learn more about delivery options
- Xometry IQ℠ Referral Program (Give $20 / Get $20)
- Xometry IQ℠ 3D Scanner Sweepstakes - FAQs
- Xometry Referral Program
- Volume Discounts
3D Printing / Additive Manufacturing
- ★ Analyzing Thin Walls and Features in 3D Printing
- ★ Surface Finish for 3D Printed Materials - Photo Gallery
- ★ Accuracy for 3D Printed Plastics
- Rigid Photopolymer 3D Printing (PolyJet)
- FDM 3D Printing
- SLS 3D Printing
Solidworks Add-in
- ★ How do I upgrade my SOLIDWORKS add-in?
- How do I quote using the Xometry add-in for SOLIDWORKS?
- How do I share a quote from the add-in?
- Are there any unsupported SOLIDWORKS features?
- What's the maximum file size I can quote with the Xometry add-in?
- How do I quote other file formats with the Xometry add-in?
Inventor add-in
CNC Machining, Turning, and Sheet
Injection Molding
- What materials can you manufacture through injection molding?
- What injection molding finishes can you produce?
- What part quantities can you manufacture?
- Who owns the tool / mold?
- What materials do you use for the molds?
- Can Xometry make multi-cavity tools?
Materials
Payment, Order Status, & Shipping
- Xometry W9
- Xometry Service Agreement & Cancellation Policy
- Printable Invoices
- Purchase Orders (NET Terms), Credit Application, and Tax Exempt Status
- How much is shipping?
- Do you ship internationally?
About Xometry
Xometry Partner Program
- ★ Partner Invoice Processing with Concur — FAQs
- ★ Xometry Acquires MakeTime - Partner FAQs
- Why should I join the Xometry Partner Network?
- As a partner, how do I get access to the Shop Advantage Program?
- Direct Shipping Partners - decals reordering
- Does Xometry require certifications to join the Partner Network?
RFQ Partners
- What happens after I place a bid on an RFQ?
- As a partner, what are the benefits of using the RFQ service?
- Can I send messages back and forth with the customer?
- What happens if I no-bid an RFQ?
- How will I be notified of new RFQs to review and bid on?
- How long is bidding open for RFQs?
Xometry RFQ Service
- What is the difference between Xometry's RFQ service and Xometry's Instant Quoting Engine?
- As a customer, what are the benefits of using the RFQ service?
- How much does it cost to use the RFQ service?
- Can I request quotes from only ISO certified shops?
- What file types do we accept?
- How long do I have to review my quotes?