Xometry's Customer Service Agreement can be found here: https://www.xometry.com/service-agreement
Customer cancellation requests: Since Xometry is custom manufacturing each part on demand, Xometry may not be able to modify or cancel an order once it is placed. It is essential that quotes are reviewed thoroughly before ordering to prevent accidental orders. If the order was made within 4 hours you can contact firstname.lastname@example.org to discuss any changes or concerns but Xometry cannot guarantee that changes are possible post-order. Charges may apply if a project, or a portion of a project, is canceled or modified after an order is placed.